Privacy Policy
Effective Date: January 21, 2025

Beacon of Hope Home Care Services, LLC (“Beacon of Hope,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard the information you provide to us through our website, services, and communications. This Policy applies to all visitors, clients, employees, job applicants, and caregivers who interact with Beacon of Hope Home Care Services, LLC through our website www.beaconofhopehcs.com and related digital platforms.

By accessing our website or submitting personal information to us, you agree to the terms of this Privacy Policy.

We collect personal information directly from you when you:

• Request information about our care services
   
• Complete service intake or employment forms
   
• Communicate with our staff via email, phone, or online
   
• Submit job applications or referrals
   

The types of personal information we may collect include:

• Full name
   
• Address, city, state, and ZIP code
   
• Email address and phone number
   
• Date of birth
   
• Emergency contact details
   
• Health and medical information (for client care purposes)
   
• Employment or licensing information (for staff and applicants)
   
• Payment or insurance details (if applicable)
   

When you visit our website, we may automatically collect non-identifiable information such as:

• IP address
   
• Browser type and device information
   
• Website activity (pages viewed, time on site, links clicked)
   
• Location (if enabled)
   
• Cookies and similar technologies
   

Cookies help enhance your experience and allow us to analyze site performance. You can disable cookies through your browser settings, but some features may not function properly.

Beacon of Hope Home Care Services uses collected data to:

• Deliver and coordinate care services
   
• Communicate with clients, families, and caregivers
   
• Manage employment, scheduling, and payroll
   
• Process applications and verify credentials
   
• Respond to inquiries and provide customer support
   
• Maintain compliance with state and federal regulations
   
• Improve our website, services, and user experience
   
• Send important updates, newsletters, or promotional information (with consent)
   

Your personal information is used only for legitimate business and healthcare-related purposes.

We may share limited personal information when necessary with:

• Authorized staff and caregivers involved in your care
   
• Third-party service providers (e.g., payroll, background checks, IT, billing)
   
• Insurance providers or Medicaid/Medicare (if applicable)
   
• State and federal agencies to comply with legal or regulatory requirements
   
• Healthcare partners or case managers when coordinating client care
   

We do not sell or rent your personal information. We only disclose information when required by law, with your consent, or to protect the safety and rights of our clients and organization.

By providing your contact information, you consent to receiving non-medical communications such as appointment reminders, scheduling updates, and care-related notifications.

• You can opt out anytime by replying STOP or emailing info@beaconofhopehcs.com.
   
• Message and data rates may apply.
   

We do not share your mobile information with third parties for marketing purposes.

Beacon of Hope implements administrative, physical, and technical safeguards to protect your information from unauthorized access, loss, or misuse.

• All client and employee information is stored in secure systems compliant with HIPAA and Maryland privacy regulations.
   
• We limit access to personal data to authorized personnel only.
   
• Information is retained only as long as necessary for operational, legal, and regulatory purposes.
   

While we take extensive precautions, no system can be completely secure. We encourage you to protect your passwords and personal data when communicating electronically.

You have the right to:

• Request access to your personal information
   
• Request corrections or updates to your information
   
• Withdraw consent for certain uses of your data
   
• Opt out of marketing communications
   
• Request deletion of data (where applicable by law)
   

To exercise these rights, please contact info@beaconofhopehcs.com.

Beacon of Hope does not knowingly collect personal information from children under 16 years of age. If you believe we have inadvertently collected such data, please contact us immediately so it can be deleted.

Some browsers allow users to send “Do Not Track” (DNT) signals. Beacon of Hope does not currently respond to DNT requests, as there is no standardized method for interpreting them.

Our website may contain links to external websites. Beacon of Hope is not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Updates will be posted on our website with the revised effective date. Continued use of our services signifies your acceptance of the updated Policy.

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Beacon of Hope Home Care Services, LLC
4300 Forbes Blvd, Suite 215
Lanham, MD 20706
📧 info@beaconofhopehcs.com
🌐www.beaconofhopehcs.com

Beacon of Hope Home Care Services, LLC — Guiding Care with Compassion.